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SHIPPING POLICY — 1000DRESS.COM

Last updated: April 2026

1. GENERAL INFORMATION

At 1000DRESS.COM, we work with international suppliers and fulfilment partners to deliver your orders worldwide. Please read this Shipping Policy carefully before placing your order, as it contains important information regarding delivery times, shipping costs, customs, and potential issues.

By placing an order on our Website, you acknowledge and accept the terms of this Shipping Policy in full.

2. ORDER PROCESSING TIME

2.1 Orders are processed within 1–5 business days after payment confirmation. Processing times may be longer during peak periods (sales, holidays, new collections).

2.2 Orders placed on weekends or public holidays will begin processing on the next business day.

2.3 You will receive a confirmation email once your order has been dispatched, including your tracking number where available.

2.4 We reserve the right to delay processing if we need to verify payment or identity details. We will contact you in such cases.

3. SHIPPING DESTINATIONS

3.1 We ship to the following regions:

  • United Kingdom
  • European Union (all member states)
  • Switzerland, Norway, Iceland
  • United States, Canada, Australia
  • Selected international destinations

3.2 We reserve the right to refuse shipping to certain destinations at our sole discretion.

3.3 Some products may not be available for shipping to all destinations due to supplier or customs restrictions.

4. ESTIMATED DELIVERY TIMES

Delivery times below are estimates from the date of dispatch and are NOT guaranteed:

Destination Estimated Delivery
United Kingdom 5–12 business days
France, Germany, Spain, Italy 7–18 business days
Rest of European Union 8–20 business days
United States 10–25 business days
Canada, Australia 12–30 business days
Rest of World 15–40 business days

4.1 These are estimates only. Actual delivery times may vary depending on the carrier, customs clearance, destination country, weather conditions, and other factors beyond our control.

4.2 We shall not be held liable for any loss, cost, or inconvenience caused by late delivery. We do not offer compensation for delayed shipments unless the parcel is confirmed lost by the carrier.

4.3 During peak periods (Black Friday, Christmas, Valentine's Day, Sales), delivery times may be significantly longer than usual. We recommend ordering well in advance.

5. SHIPPING COSTS

5.1 Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected.

5.2 Free shipping may be offered on orders above a certain threshold, as displayed on the Website. This offer may be withdrawn or modified at any time without prior notice.

5.3 Shipping costs are non-refundable unless the return is due to an error on our part or a faulty product.

5.4 Orders containing multiple items may be shipped in separate parcels from different locations. Additional shipping charges may apply in such cases.

6. TRACKING

6.1 Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 5 business days for tracking information to become active.

6.2 Tracking updates may not be available in real time for all destinations. Some carriers provide limited tracking outside major cities or in certain countries.

6.3 We are not responsible for inaccurate or delayed tracking updates provided by third-party carriers.

6.4 If your tracking shows "delivered" but you have not received your parcel, please first check with neighbours, building reception, and local post office before contacting us. We will not be held liable where tracking confirms successful delivery.

7. CUSTOMS, DUTIES AND TAXES

7.1 International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are entirely the responsibility of the customer and are not included in our prices or shipping costs.

7.2 We have no control over customs delays or fees. Customs processing can add several days or weeks to delivery times.

7.3 If a parcel is held by customs and you refuse to pay the applicable duties or fail to collect it, the parcel may be returned to the supplier or destroyed. In such cases, we will not issue a refund for the original order.

7.4 We are not responsible for any customs seizure of goods. It is the customer's responsibility to ensure that the products ordered are legal to import in their country.

7.5 For EU customers: VAT may be charged at checkout or upon delivery depending on the order value and applicable regulations.

8. INCORRECT OR INCOMPLETE ADDRESSES

8.1 It is the customer's sole responsibility to ensure that the delivery address provided at checkout is accurate, complete, and correctly formatted.

8.2 We are not responsible for failed deliveries, lost parcels, or additional costs resulting from an incorrect or incomplete address provided by the customer.

8.3 If a parcel is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping costs will be charged to the customer.

8.4 Address changes cannot be guaranteed once an order has been placed and dispatched.

9. LOST OR STOLEN PARCELS

9.1 A parcel is considered lost if it has not been delivered within 45 business days from the date of dispatch for UK/EU orders, or 60 business days for international orders, and there has been no tracking update for at least 15 business days.

9.2 If your parcel is confirmed lost by the carrier, we will offer you a replacement shipment or a full refund at our discretion.

9.3 We are not responsible for parcels stolen after delivery confirmation. If you believe your parcel was stolen, please contact your local authorities.

9.4 We strongly recommend adding a secure delivery note (e.g., "leave with neighbour") to your order if you are frequently unavailable at your delivery address.

10. DAMAGED PARCELS

10.1 If your order arrives damaged, you must notify us within 48 hours of delivery by email at contact@1000dress.com with:

  • Your order number
  • Clear photographs of the damaged packaging and product
  • A description of the damage

10.2 Failure to notify us within 48 hours may affect our ability to lodge a claim with the carrier and may impact your eligibility for a refund or replacement.

10.3 Do not dispose of the damaged packaging, as it may be required for carrier claims.

11. SPLIT SHIPMENTS

11.1 If your order contains multiple items, they may be shipped separately from different suppliers or warehouses. You may receive multiple tracking numbers.

11.2 Different items in the same order may arrive at different times. Please do not assume an item is lost simply because other items from the same order have arrived.

12. REFUSED OR UNCOLLECTED DELIVERIES

12.1 If you refuse delivery of a parcel or fail to collect it from a collection point within the carrier's specified timeframe, the parcel may be returned to the supplier. In such cases, we will not issue a refund for shipping costs, and a restocking fee may apply.

12.2 If you wish to cancel an order that has already been dispatched, you must receive the parcel and then request a return in accordance with our Returns Policy.

13. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES

13.1 We shall not be held liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, earthquakes, storms)
  • Pandemics or public health emergencies
  • War, conflict, or terrorism
  • Government restrictions or border closures
  • Strikes or industrial action by carriers
  • Severe weather conditions
  • Infrastructure failures

13.2 In such circumstances, we will endeavour to keep you informed and fulfil your order as soon as reasonably practicable.

14. CARRIER LIABILITY

14.1 Once your order has been handed to the carrier, responsibility for the parcel passes to the carrier. We are not liable for damage, loss, or delay caused by the carrier.

14.2 We will, however, assist you in lodging claims with carriers where appropriate and within carrier terms.

15. CONTACT US

If you have any questions or concerns about your shipment, please contact us:

Email: contact@1000dress.com Website: www.1000dress.com Response time: Within 2 business days

This Shipping Policy was last reviewed and updated in April 2026. 1000 Dress Ltd — Registered in England and Wales