Conditions d’utilisation
TERMS OF SERVICE — 1000DRESS.COM
Last updated: April 2026 Company: 1000 Dress Ltd — United Kingdom
1. GENERAL INFORMATION
These Terms of Service ("Terms") govern your use of the website 1000dress.com ("Website") and the purchase of products from 1000 Dress Ltd ("we", "us", "our"), a company registered in England and Wales.
By placing an order on our Website, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, please do not use our Website or place any orders.
2. COMPANY INFORMATION
1000 Dress Ltd Registered in England and Wales Website: www.1000dress.com Email: contact@1000dress.com
3. PRODUCTS AND AVAILABILITY
3.1 All products displayed on our Website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
3.2 We make every effort to display product colours, sizes, and descriptions as accurately as possible. However, we cannot guarantee that your device's display of colours will be accurate. Slight variations in colour, texture, or size may occur.
3.3 We act as a retailer and reseller. Products are sourced from third-party suppliers and shipped directly to you. We are not the manufacturer of any products sold on this Website.
3.4 In the event that a product becomes unavailable after your order has been placed, we will notify you as soon as possible and offer you a full refund or an alternative product of equal value.
4. PRICING
4.1 All prices displayed on the Website are in GBP (£) or EUR (€) depending on your location and are inclusive of applicable VAT where required.
4.2 We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time you place your order.
4.3 In the event of a pricing error on the Website, we reserve the right to cancel your order and issue a full refund. We will notify you of any such error as soon as possible.
4.4 Promotional prices and discount codes are valid for a limited time only and cannot be applied retrospectively.
5. ORDERS AND PAYMENT
5.1 By placing an order, you make an offer to purchase the selected products. Your order is accepted only when we send you an order confirmation email.
5.2 We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, payment failure, or product unavailability.
5.3 We accept payment via credit/debit card (Visa, Mastercard, American Express), PayPal, and other payment methods displayed at checkout. All transactions are processed securely.
5.4 We reserve the right to request additional identity verification before processing any order.
6. SHIPPING AND DELIVERY
6.1 We ship to the United Kingdom, European Union, and selected international destinations. Shipping availability may vary by product and destination.
6.2 Estimated delivery times:
- United Kingdom: 5–12 business days
- Europe: 7–20 business days
- International: 10–30 business days
6.3 Delivery times are estimates only and are not guaranteed. We shall not be held liable for delays caused by third-party carriers, customs procedures, adverse weather, or any other circumstances beyond our reasonable control.
6.4 We are not responsible for delays caused by incorrect shipping information provided by the customer. It is your responsibility to ensure that your delivery address is accurate and complete at the time of ordering.
6.5 Once your order has been dispatched, you will receive a tracking number by email. We are not responsible for lost parcels where the tracking information confirms successful delivery.
6.6 Orders may be shipped from multiple locations and may arrive in separate parcels.
6.7 Import duties, taxes, and customs clearance fees (where applicable) are the sole responsibility of the customer. We are not responsible for any delays caused by customs.
7. RETURNS AND REFUNDS
7.1 Under the UK Consumer Contracts Regulations and EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason ("cooling-off period").
7.2 To exercise your right to cancel, you must notify us at contact@1000dress.com within 14 days of delivery.
7.3 Conditions for return:
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Items that have been worn, altered, damaged, or washed cannot be returned.
- Intimate apparel, swimwear, and pierced jewellery are exempt from returns for hygiene reasons.
- Sale items and personalised products are non-refundable unless faulty.
7.4 Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.
7.5 Once we receive your returned item and verify its condition, we will process your refund within 10 business days to your original payment method.
7.6 We reserve the right to refuse a refund if the returned item does not meet the conditions stated in clause 7.3.
7.7 If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.
8. SIZING AND FIT
8.1 Sizing may vary between products and suppliers. We strongly recommend consulting the size guide provided on each product page before placing your order.
8.2 We do not accept returns solely on the basis of incorrect size selection where a size guide was clearly provided. We encourage customers to measure carefully before ordering.
9. INTELLECTUAL PROPERTY
9.1 All content on this Website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of 1000 Dress Ltd or its content suppliers and is protected by applicable intellectual property laws.
9.2 You may not reproduce, distribute, modify, or use any content from this Website without our prior written consent.
10. LIMITATION OF LIABILITY
10.1 To the fullest extent permitted by applicable law, 1000 Dress Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Website or the purchase of our products.
10.2 Our total liability to you in connection with any order shall not exceed the total amount paid by you for that specific order.
10.3 We are not liable for any loss or damage caused by delays in delivery, supplier errors, or circumstances beyond our reasonable control, including but not limited to acts of God, strikes, pandemics, war, or government restrictions.
10.4 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. FORCE MAJEURE
11.1 We shall not be held liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, pandemics, government actions, or failure of third-party suppliers or carriers.
11.2 In such circumstances, we will notify you as soon as reasonably practicable and will use reasonable endeavours to fulfil our obligations as soon as possible.
12. PRIVACY AND DATA PROTECTION
12.1 We collect and process your personal data in accordance with our Privacy Policy, which is available on our Website.
12.2 By placing an order, you consent to the collection and use of your personal data as described in our Privacy Policy.
12.3 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
13. GOVERNING LAW AND JURISDICTION
13.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
13.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.
14. CHANGES TO THESE TERMS
14.1 We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
14.2 Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.
15. CONTACT US
If you have any questions about these Terms, please contact us:
Email: contact@1000dress.com Website: www.1000dress.com
These Terms of Service were last reviewed and updated in April 2026. 1000 Dress Ltd — Registered in England and Wales